Shipping policy
SHIPPING & DELIVERY
SHIPPING PROCESS
From the time your order is placed, it will typically take 1 business day to process your order. We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day.
Ex: If you order on Monday, your order should ship out on Tuesday.
You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours.
You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to receive updates on your order.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us at help@eternalfragrance.com as soon as you place your order.
We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
RETURNS
By placing an order at Eternal Fragrance, you are responsible for the cost of return shipping back to Eternal Fragrance. Please refer to our Refund Policy for further information on how to return your package. Our Refund Policy can be found at https://eternalfragrance.com/policies/refund-policy
UNDELIVERABLE PACKAGES
Customers may be subject to shipping charges for any package that was undeliverable and returned to Eternal Fragrance. Reasons for packages being unable to be delivered include, but are not limited to:
• Apartment # required for delivery
• Consignee requested package to be returned to shipper
• Correct consignee name required for delivery
• Customer unavailable to Sign
• Incomplete address
• Incorrect street # provided
• Multiple errors in address -unable to resolve
• Package not picked up by receiver at UPS facility
• PO Box delivery unavailable
• Receiver cancelled order
• Receiver did not want
• Receiver has moved
• Service area inaccessible due to special event
• The receiver is deceased
• Undeliverable-address requires security clearance
